SOLUTIONS
B2B Customer Integration by PartnerLinQ
Accelerate Order-to-Cash. Frictionless EDI/API Integration for Every Customer.
Manage Complexity with AI-Powered B2B Customer Integration
Businesses can no longer afford rigid, static, point-to-point connections. The future belongs to organizations that can onboard customers and adapt to transaction changes at unprecedented speed. The vision is a highly adaptive, dynamic integration capability where your business is not just connecting data, but actively optimizing the customer journey.
PartnerLinQ is the ecosystem that delivers on this vision through four core capability pillars:
End-to-End
Connectivity
Our out-of-the-box connectors integrate with your ERP, CRM, WMS, and TMS systems, and connect directly with customer EDI/API protocols, creating a holistic view of the Order-to-Cash process.
Agentic AI
Built-in platform AI agents (LinQ.IQ) help your organization continuously evolve its customer integration by assisting in discovery, automated mapping, and intelligent exception handling, enabling an unprecedented pace of adaptation.
Composable Connectivity
As a composable platform, PartnerLinQ provides reusable integration assets (connectors, maps, workflows) that allow teams to move fast, reuse digital assets, and evolve solutions in-house with greater autonomy.
Real-Time
Visibility
PartnerLinQ's intuitive monitoring tools empower your teams with the autonomy to track every transaction, fine-tune alerts, and proactively manage customer exceptions with agility.
Features & Capabilities
PartnerLinQ provides a robust set of features to support your customer integration needs, seamlessly managing transactions and collaboration across your external ecosystem.
- Unified EDI & API Processing: Seamlessly process all major data standards— X12, EDIFACT, VDA, HL7, JSON, XML, and REST APIs—for all customer transactions (PO, Invoice, ASN, etc.).
- Packaged Application Integration: Deep, bi-directional integration with 80+ ERP, OMS, WMS, and TMS systems (SAP S/4HANA, Dynamics 365, Oracle Fusion, Manhattan, Blue Yonder, etc.).
- O2C Process Orchestration: Orchestrate and automate the end-to-end Order-toCash process, including automated exception handling with configurable process queues and pre-built templates.
- Near Real-Time Transaction Management: Near real-time monitoring and intuitive reprocessing ensure continuous operations and immediate corrective adjustments to minimize customer impact.
- Partner Collaboration Portal: Enable collaborative workflows with role-based visibility and transparent adjustments, bringing internal teams and external customers into a single shared environment.
- Self-Service Onboarding: Configuration-driven templates, automated map migration, and workflow approvals for rapid testing and activation, reducing onboarding from weeks to hours.
- Composable Mapping & Assets: Utilize Composable Connectivity for reusable integration connectors, EDI maps, and document processing workflows, ensuring consistency and speed.
- LinQ.IQ Agentic Builder: AI agents use conversational AI to discover, map, and compose integration applications, accelerating consensus and confident delivery.
- No-Code/Low-Code Configuration: The Configuration Studio enables automated mapping, reusable transformations, and simplified integration with minimal manual effort.
- Transactional Visibility Dashboards: Gain end-to-end visibility and control over transactions, real-time insights with flexible visualizations, charts, and customizable dimensions and metrics to understand performance and identify bottlenecks.
- AI-Powered Natural Language Search (LinQ.IQ): Allows teams to find critical insights and data points instantly using natural language queries, enabling faster decision-making across the entire O2C lifecycle.
Technology
PartnerLinQ’s modern, composable architecture ensures an integration solution that is not only powerful today but will scale to meet your evolving needs.
- Cloud-Native & Multi-Cloud Architecture: Our scalable, cloud-native architecture is built for high-volume B2B traffic (160M+ transactions monthly), ensuring fast processing and seamless performance. We support multi-cloud environments for flexibility.
- Composability: Built on an API-first and microservices architecture, our platform provides the extensibility and flexibility to adapt to your unique needs, helping you achieve a truly composable enterprise.
- Intelligent Integration Framework: Our framework allows for easy onboarding and transformation of customer data (EDI, API, XML, etc.) with AIbased predictions, accelerating the evolution of your digital intelligence.
- Extensive Prebuilt Adapters: We offer prebuilt, composable integration adapters for over 80 Tier 1 and Tier 2 enterprise application platforms, including all major ERP, WMS, and TMS systems.
- Deep Enterprise Ecosystem Support: Seamless interoperability with the entire modern digital landscape, covering major systems across ERP, TMS/WMS, eCommerce Channels, and Messaging Middleware.
[See the full list of supported platforms and protocols here: PartnerLinQ Connectivity Ecosystem] - Seamless Bi-Directional Data Flow: Our bi-directional integration capabilities ensure a continuous, compliant flow of transactional data with your ERP, POS, Online Commerce, and WMS systems for a single source of truth.
- Trading Partner Network Support: Native integration with your trading partner network allows for real-time data capture via AS2, SFTP, VAN, and direct APIs.
- Configuration Studio for Custom Flows: The platform provides a unified, low-code environment for in-house development of custom integration flows and models, giving your teams the tools for continuous evolution.
- Industry Knowledge Graph and Data Models: PartnerLinQ’s industry data models and supply chain knowledge graph instantly enable out-of-the-box reporting, sophisticated search, and advanced transactional capabilities.
User Experience
A powerful integration solution is only effective if your teams and customers adopt it. PartnerLinQ's intuitive and unified user experience is designed to drive rapid adoption and empower users with the insights they need.
- Unified Experience: All integration activities—from data ingestion and analytics to transaction monitoring and workflow configuration—take place within a single environment, eliminating the need for disparate tools.
- Interactive Customer Portals: Highly configurable and interactive portals allow users to personalize dashboards and visualizations, ensuring data is presented in the most meaningful way for each role (e.g., Customer Service vs. IT).
- Audit-Ready Transaction Trails: Maintain a complete, immutable history of every transaction and transformation step, ensuring regulatory compliance and providing a clear audit trail for dispute resolution.
- Intelligent Exception Root Cause: LinQ.IQ provides narrative summaries of transaction processing failures and data anomalies, pinpointing the exact location and reason for errors (e.g., incorrect format, missing data) for rapid correction.
- Transparent Data Transformation: View the data payload before and after mapping/transformation, fostering trust and transparency in how customer data is processed before reaching your core systems.
- Autonomous Updates: The platform can apply autonomous updates and intelligent reprocessing based on predefined exception thresholds, freeing up your team to focus on high-value tasks.
- Actionable Recommendations: The system provides actionable recommendations for resolving data exceptions that can be applied with a single click, automating routine decisions and accelerating the resolution cycle.
Implementation Advantage
Unlike traditional, rigid approaches, PartnerLinQ enables agile and rapid implementation. With our composable platform, prebuilt solution templates, and proven AI models, your company can go live in weeks and achieve unprecedented speed to value.
Our proven implementation process is designed for a fast, seamless transition:
- Agile Business Process Mapping: We begin with collaborative process analysis, using standard templates that can be quickly configured in the Low-Code Studio to fit your unique workflows.
- Streamlined Data Onboarding: Our Composable Connectivity and prebuilt adapters simplify and accelerate the data loading process. This agile data ingestion, combined with our industry-specific semantic model, ensures a fluid data flow.
- Configurable Security & Control: The implementation includes the setup of robust, role-based security and controls. This ensures that customer transactions and system integrations are tightly governed and aligned with your business rules.
- Expert Guidance & Self-Service: Our expert consulting team leads the implementation and provides comprehensive user enablement, focusing on building self-service capabilities within your team for continuous digital evolution.
End Result & Business Benefit
PartnerLinQ’s agile implementation process leads directly to rapid value realization and tangible business benefits, including:
- Accelerated Time-to-Value: Go-live happens in weeks, not months or years, allowing you to start realizing ROI and competitive advantage faster.
- Scalable Digital Evolution: The composable foundation and self-service enablement empower your business to continuously adapt and evolve without constant reliance on external consultants.
Pricing Model
PartnerLinQ provides industry-specific, cutting-edge technology solutions for both current and future needs. We offer a modern pricing model that provides predictability and transparency, empowering your business to invest with confidence.
- Tiered, Usage-Based Pricing: Our model is simple and transparent. You only pay for the tier that matches your actual transaction volume each month (e.g., number of EDI/API messages), so you are only ever paying for what you use.
- Unified & Transparent Cost: Our unified pricing covers all core capabilities— including integration, data processing, the integration application, and the embedded AI—eliminating hidden costs.
- Simplified Total Cost of Ownership (TCO): By consolidating all key functions into a single, usage-based model, we eliminate the hidden costs of managing multiple vendors and disparate systems, ensuring your investment delivers both immediate and sustainable business value.
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FAQs
How resilient and agile is your supply chain?
If you encounter unexpected disruptions, lack of automation, and changing consumer attitudes, you’re not alone.
PartnerLinQ makes it easy to integrate with legacy and cloud-based systems that allow you to increase productivity across your business’s workflows.
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