Modern platforms of the future are expected to create provisions for seamless and experiential integration of emerging technologies such as artificial intelligence, machine learning, and the Internet of Things (IoT).

As the supply chain ecosystems are experiencing significant impact – new patterns of needs are emerging around the greater agility in reconfiguring value chains, ability to anticipate disruptions in logistics and demand fluctuations in time, and the need for heightened visibility to support the day operational decision making. Such capabilities can equip companies to promptly respond to changing market conditions, proactively manage supply chain disruptions risks and discover and avail the new emerging opportunities in time.

“Businesses must consider breaking free from the limitations of outdated technologies and boldly step into a future defined by innovation.”

In the wake of pandemic, uncertainties and disruptions have become the new normal. Businesses are grappling with the need to continually adapt to shifting priorities which are influenced by ongoing geopolitical and economic volatility. There is stark realization that businesses cannot solve the challenges of today and tomorrow by continuing to limit themselves with technologies of the past. This situation has underscored the importance of re-imagining transformative digital information technology delivered through innovative platforms like never before.

As a result, the role of the new generation of enterprise platforms is steadily increasing. With remote work now widely adopted as the standard across the global workforce, Software as a Service (SaaS) platforms serve as a centralized and accessible hub for supply chain management. Teams can collaborate seamlessly, access critical information remotely, and maintain operational efficiency regardless of physical location. This flexibility is crucial for businesses looking to build resilience in their supply chains and navigate the complexities of the post-COVID landscape.

The dynamic nature of innovative SaaS platforms ensures that businesses can quickly adapt to evolving customer demands, market trends, and regulatory changes. Whether it’s optimizing inventory levels, predicting demand fluctuations, or enhancing digital communication with buyers, suppliers and distributors, these platforms enable a holistic approach to agile supply chain management. The ability for such platforms to provide dynamic and agile access to information, coupled with advanced analytics and collaborative features, positions them as crucial enablers of success.

Supply chains that leverage these platforms can look forward to gaining a competitive edge by fostering resilience, adaptability, and enabling timely access to insights into their supply chain operations, ultimately improving their overall business outcomes in a rapidly changing business landscape.

Instead of behaving as the isolated capability tower within the enterprise technology landscape, modern platforms of future are expected to the create provision for seamless and experiential integration of emerging technologies such as artificial intelligence, machine learning, and the Internet of Things (IoT) in SaaS platforms adding another layer of sophistication.

“We firmly believe that technology should serve as both an enabler and a game-changer, empowering businesses to operate, monitor, and act with unprecedented autonomy and agility.”

These technologies enable predictive analytics, proactive issue resolution, and the automation of routine tasks, further streamlining supply chain processes and enhancing overall efficiency.

However, in the realm of mergers and acquisitions within enterprise technologies, it’s common to witness platforms acquiring point solutions. While this expansion on paper promises enhanced features and functionalities and higher valuation multiples, these solutions often fall short when disparate technologies are patched together, leaving no assurance of seamless performance or positive customer experience.

At PartnerLinQ, we stand apart from this trend. Rooted in a tradition of solution engineering and professional consultancy in supply chain best practices, our foundation is built on decades of expertise and hands-on experience. Originally conceived by Visionet Systems, PartnerLinQ emerged as a cloud SaaS solution aimed at addressing the challenges of EDI and API supply chain connectivity. Over time, the platform has evolved to prioritize visibility enhancement and decision intelligence capabilities, catering to the evolving needs of the industry.

The resounding success of our platform has led to the establishment of PartnerLinQ as an independent entity in October 2023, extending its solutions beyond the clientele and consultancy practices of Visionet Systems. This unique blend of heritage and independence defines our approach, ensuring that PartnerLinQ continues to deliver cutting-edge solutions that drive transformative change in the supply chain landscape.

The acknowledgement of PartnerLinQ as a “Major Player” in the IDC MarketScape – Worldwide Multi-Enterprise Supply Chain Commerce Network 2023 Vendor Assessment by the International Data Corporation (IDC) represents a major milestone for our company. Playing a pivotal role in helping businesses assess and analyze the capabilities of supply chain management in this complex space, IDC’s recognition serves as a testament to our technological expertise, innovative approach, and forward-thinking vision, solidifying our position as a leading player in the industry.

At PartnerLinQ, we’ve conceived, engineered, and launched a groundbreaking platform built from the ground up. With a keen focus on the principles of organic growth and innovation, we firmly believe that technology should serve as both an enabler and a game-changer, empowering businesses to operate, monitor, and act with unprecedented autonomy and agility through seamless digitalization. As we strive to achieve continued success and sustainable value generation for our customers and prospects within the industry, the impact of analyst recognition becomes multifaceted, touching various aspects of our business trajectory. Moving forward, the PartnerLinQ team remains committed to actively engaging with IDC’s esteemed analyst team and wider analyst community, by integrating their innovative and forward-thinking ideas alongside the innovation we provide through the voice of our customers.
 

Jawad Khan, CEO & Founder, PartnerLinQ Inc.

Jawad Khan is the founder and CEO of PartnerLinQ. As the innovative force behind PartnerLinQ, Jawad guides the company in reshaping digital connectivity and collaborative intelligence within the extensive supply chain sector. His leadership philosophy is deeply rooted in ensuring that supply chains are not merely reactive but strategically positioned to respond to perpetual shifts in business demands swiftly and efficiently.

The global supply chains are becoming more volatile than ever. Customer expectations are shifting, triggering modern technology adoption for many enterprises. Difficulties in onboarding trading partners further add to the struggle. What are the possible types of EDI solutions to address the matter of exchanging EDI transactions holistically, and do these various types of EDI solutions include other things, such as different types of EDI Transactions? 

An effective Electronic Data Interchange Solution simplifies the exchange of electronic documents among partners through system and app integrations and cultivates collaboration via EDI and non-EDI exchange. As a result, the solution packages and delivers visibility, control, and optimization. In simple terms, it’s a feature-packed solution that enables intelligent decision-making in real-time. While these EDI technology solutions are critical to driving tangible business outcomes, particularly in recent years, the decision process is complex at the same time. This is why parties investigating Electronic Data Interchange Solutions must have a relatively deep understanding of the different types of EDI solutions before investing.

Identifying the Best Electronic Data Interchange System

The best way to develop a sound understanding is to start right from the beginning. EDI solution providers are organizations that offer EDI software and services to companies looking for data exchange services, in short, a solution to assist with the transportation, transformation, and integration of trade. EDI systems, from this perspective, help you seamlessly exchange business documents between your partners by leveraging an EDI solution which could be on-premises or cloud-based. Some are provided as managed, while others are self-service. The solution ensures completeness, data validity, and security.

Before we proceed, it is critical to understand the types of EDI solution providers in the market so that you can identify the best electronic data interchange system.

Types of EDI Solution Providers

There are five types of EDI solution providers offering one or more types of EDI solutions. In addition to services, they also differ in terms of industries and the business size they cater to. Take a look at these to identify which type will work best for your enterprise.

1. EDI Broker

An EDI broker typically provides a comprehensive set of EDI solutions. They offer value-added network (VAN) connections and, at the same time, help companies connect to particular trading partners or networks.  EDI brokers typically do not have their own network; instead, they serve in the capacity of an outsourced EDI staff, typically focusing on one or several industries. They provide everything from data entry to data translation services, ensuring that your EDI documents are transformed from your core systems to that of your partners while adhering to customer requirements and guidelines for various standards. 

An EDI broker ensures that any company and startup, in particular, can easily share EDI documents with their partners without investing a great deal or compromising security. EDI brokers most often assist when a trading partner lacks EDI software of their own, and a few EDI brokers even support non-EDI formats. EDI brokers are typically engaged with the market where revenue is at the lower end of the industry spectrum and are ideal for small companies and startups.  Eventually, these users reach a point where the brokered solution can no longer serve their needs. If your business involves complex integrations hybrid EDI scenarios, EDI brokers may fit your business. If your business is already involved with a brokered type of EDI solution and you are not getting the needed services, you may have outgrown your present solution.

2. Fully Managed Service Provider

Fully Managed service providers offer end-to-end EDI software and/or services just beyond the scope of an EDI broker. They may offer software or cloud-based services and help you translate EDI messages in multiple formats and transform and transfer your data. Their services may be an overreach for some as they are also involved in partner mapping, ERP integration, error handling, and resolutions. 

If you are looking to outsource your entire EDI function and invest your resources in other tasks, this might be a suitable choice for you. If you want to invest in EDI, EDI talent, and do some things yourself, while these service providers may help you achieve your goals, they can also inhibit your growth. While fully managed services work well for many SMEs (Small to medium enterprises), some of the drawbacks of a fully managed service include limited control and visibility. This can lead to unexpected costs and challenges to upgrading to a new ERP, MRP, CRM, WMS, CMS, or TMS.

3. VAN Providers

VAN providers have been around since the inception of EDI. VANs provide secure, outsourced networks that connect organizations with their trading partners across the globe. A value-added network (VAN) can help you securely send and share data with your partners and provide an outsourced network enabling seamless connections between global trading partners. Large enterprises can leverage this type of network to securely transmit documents from their EDI mailbox to a particular trading partner’s EDI mailbox through a service like a post office, but electronically. By enabling a secure network, they simplify communication between cloud-based EDI providers or internal networks using pre-connected connections with trading partners.  

Some EDI VAN providers also offer supplemental services like data backup and recovery, document mapping, compliance, and performance tracking, and have grown largely through acquisition. If your partners are spread across the globe, and you lack needed network capabilities, a VAN service may be helpful to your business. However, VANs were initially developed for large companies and may be costly if your data exchange volume is high or may cause difficulties if your partner’s messaging format varies from yours. While VANs have long claimed to have a competitive advantage by way of their networks, the supply chain today is full of complexities, something that cannot possibly be resolved by way of a single network.

4. EDI AS2 Providers

Breaking away from the traditional VAN providers are the AS2 Providers.  EDI AS2 (Applicability Statement 2) providers allow for the secure transmission of various types of data, such as EDI and XML, over the internet using HTTP and TCP/IP. AS2 can also be used to transmit images and complete PDF documents, something a traditional VAN is unprepared to do. Among these variations today associated with conventional EDI, these AS2 services are widely used to ensure seamless integration with trading partners, allowing you to handle any file format.  

AS2 providers are typically an addition to a VAN, managed service provider, or brokered EDI relationship. AS2 services require message disposition/delivery notifications that acknowledge the reception after the electronic message (document or data) transmits to the sender via AS2 protocol. One of the stated benefits of using AS2 over FTP is the message delivery notification or MDN.  Although some may argue that the MDN replaces the Functional Acknowledgement (997), the message delivery notification (MDN) used in AS2 only indicates a message received. In contrast, the Functional Acknowledgement (997) also confirms the delivery of a document, any formatting errors, or data loss.

Enterprises can leverage MDNs using in-house IT resources or through a cloud-based vendor to determine if a partner is struggling to keep up with transaction volumes and adjust accordingly. If you are looking for an EDI solution that ensures an end-to-end process and helps you securely send unlimited data while being kind to your partners and easy on your pockets, AS2 has proven to be a worthwhile investment.

5. Complete EDI Solution/Providers

A complete EDI solution/provider is the type of EDI solution provider that develops, implements and maintains EDI software for your business and businesses like yours. This is the type of EDI solution capable of bringing to bear many or all of the solutions described above by catering to your core business and enabling seamless connectivity visibility, onboarding, and training. A type of EDI solution that provides an EDI platform, EDI solutions, connectivity and interoperability by delivering, for example, a VAN and an AS2 solution from within the core of the product or platform.  

Enterprises employing such EDI tools can use their own EDI experts to manage day-to-day activities efficiently. Even activities such as error tracking, handling, and alerting can also be automated with a complete EDI solution.  This EDI solution considers integration with one or more platforms or systems, once relegated to custom code as ‘out of the box’, in other words, included with the platform. This EDI solution provider also tends to keep their solutions up to date and improve upon them by regularly updating these platforms, their customers’ instances and keeping their users informed.  

Complete EDI Solutions/Providers also include and deliver training to ensure that your EDI experts stay current with the latest technologies and can use them to deliver critical or time-sensitive transactions across your partners and networks efficiently and without errors. If you are looking for or are expecting to have or maintain complete control and visibility over your entire set of B2B, B2C messaging and/or your API/EDI practice, then a Complete EDI Solution/Provider might be a good fit for you.

PartnerLinQ by Visionet: Enterprise Connectivity at the Speed of Business

PartnerLinQ is an innovative, cloud-native platform that delivers supply chain visibility and resilience by simplifying trading partner connectivity and interoperability. PartnerLinQ’s native app ecosystem adds business context to the traditional integration, minimizing disruption by increasing set-up velocity and improving implementation speed resulting in overall efficiency gains between 30 and 500%.  

PartnerLinQ comes completely preconfigured and installed with capabilities for intelligent hyper-automation, multi-channel integration, and real-time analytics while allowing your team to take control if that’s what they want to do.  It seamlessly connects multi-tier supply chain networks, channels, and marketplaces with your core ERP, MRP, CRM, WMS, CMS, or TMS, delivering unified connectivity to a global client base. PartnerLinQ connects with more than 77 Commerce Platforms, Market Places, B2B Portals, Social Channels, enterprise-level systems and shipping solutions today, so you are ready for today and the future.

– Integration at the Speed of Business

PartnerLinQ simplifies the partner onboarding process through its Common Processing Workflow. Complemented by the Business Rule Manager, an entire migration process involving more than 1,000 partners and customers can be completed in weeks rather than months or years. 

– Scale in Transaction Volume

The PartnerLinQ platform scales automatically from transactions number in the hundreds to more than 60 million transactions. It is available in PartnerLinQ’s Azure-based hybrid cloud architecture and in the Google Cloud Platform, managing more than 8,000,000 transactions per day – nearly twice any required capacity.

– Simplified IT Infrastructure

It integrates seamlessly with your core ERP, MRP, CRM, WMS, CMS, TMS, or legacy systems, as well as Commerce Platforms, Market Places, B2B Portals, Social Channels, enterprise-level systems and shipping solutions to ensure that you are better positioned to drive even greater efficiencies with cooperative technologies, that provide real-time updates and actionable insights.

– Enhanced Visibility to Address Pain Points

Real-time insights are critical for today’s supply chain executives, and PartnerLinQ delivers consistent customer value at every touchpoint. PartnerLinQ’s biggest success comes with its ability to turn falling service ratings into top scores with the biggest clients by providing greater visibility into the operations and the ability to consistently deliver on service-level commitments.

For more information, visit our website.

What’s new this holiday season?

While the Thanksgiving holiday has passed and we remain grateful for another wonderful year, we were treated to a visit from the technology elves on our return. The elves mentioned that they were hard at work finalizing the new release of PartnerLinQ as the holidays approach and were stopping by in order to demonstrate some its advanced features.

The Platform

The platform has been given an upgrade and the dashboard is sleek, smooth and faster than ever before. an ever before.

Recent Activities, located in the center, ensures PartnerLinQ customers remain proactively informed of the latest activities.

Recently Assigned Customers are just to the left, ensuring PartnerLinQ customers actively engaged in onboarding have a front row seat. It’s here that PartnerLinQ customers can visually ascertain the status of any onboarding customer at any point in the onboarding process.

Systems and Tasks alerts are on the right, and subscriptions can be toggled on and off by the user at any time.

Further down and always visible is a Support button that helpfully opens the support window.

With one-click you can search the support FAQ and access email and telephone support. The platform features Google-like search functionality at the top of the page, ensuring that anything a PartnerLinQ customer is looking for is one click away.

We make it easy. We keep it simple. And it is all in one place.

The Evolution

This holiday season, we are reminded that the evolution of PartnerLinQ has been a special process.  From the very beginning, our commitment to “making it easy and keeping it simple and putting everything in one place” has been an inspiration to not only our team and the technology elves, it has also inspired prospects to become customers and strangers to become friends. Now, having been on this path for a few years, the next few years are looking even more promising.

The Extensible Platform

Putting everything in one place is a core tenet of the PartnerLinQ extensible platform. Everything is accessible, from a selection of widgets that can be added to the user’s home screen to a selection of APIs and tools that can be added to your PartnerLinQ subscription. Speaking with some of our customers recently, the reaction to the new extensible platform has been, “I can’t wait for Christmas!”

The Upgrade

The upgrade to the new PartnerLinQ Platform, like everything else we do, is included with the platform. We’re all about making it easy and while the Azure-hosted subscription model has been available for some time, some self-hosted and licensed PartnerLinQ instances remain. PartnerLinQ customers keeping it simple today on the self-hosted and licensed PartnerLinQ instances will benefit from the ways we are making it easier tomorrow.

The Apps

We think of the apps as the best presents under the tree this year. Instant Ocean and Scan2EDI are the first of many PartnerLinQ solutions moving to the PartnerLinQ “in-app” subscription model. Available exclusively to PartnerLinQ customers, PartnerLinQ apps connect subscribers with Visionet IP products, factories, distributors, 3PL service providers, payment gateways, and more.

Instant Ocean is the newest PartnerLinQ IP and brings real value to PartnerLinQ customers who are also ocean freight participants. Instant Ocean is an “in-app” subscription to complete container visibility delivered to the user dashboard. Imagine integrated, automated, and reliable ocean status at your fingertips. Instant Ocean container updates can be delivered to the PartnerLinQ dashboard or directly to the enterprise. Instant Ocean even makes use of business rules and alerting so you can have it your way. Your port, your container, Trans-Atlantic, Trans-Pacific, and everywhere in between. Instant Ocean removes human intervention from your ocean-going freight and delivers real business insight.

Scan2EDI assembles the best modern technologies in one easy-to-use solution reaching well beyond that of ordinary optical character recognition (OCR). Beginning with OCR, PartnerLinQ makes use of robotic process automation (RPA) for data retrieval and data extraction, OCR for transformation, indexing, and image storage, and document management software in our intuitive PartnerLinQ platform interface.

PartnerLinQ’s business process outsourcing ensures that any transaction not immediately recognized receives an initial review and response so that PartnerLinQ customers have the option to add transactions, integrations, vendors, and customers mid-flow. This can happen because mapping and error handling are fully automated, the function includes business rules that fit our client’s business expectations, and with built-in alerts, no transactions are ever overlooked or missed. Artificial intelligence ensures transactions are sorted, tagging, and routed through processing and should an unexpected transaction be encountered, automated error handling takes care of the alerting your business team.

Application integration is what PartnerLinQ’s Scan2EDI was designed for and with our enterprise integration framework, Scan2EDI transactions land as expected in the enterprise whether they’re purchase orders (POs), advanced ship notices (ASNs), invoices, shipping documents, or any of the 500-plus available transactions that Scan2EDI was designed to handle out of the box.

Happy Holidays!

Whatever holidays you celebrate, we think that PartnerLinQ’s evolution is a reason for good cheer. With better visibility and flexibility, we’re adding even more resilience to your supply chain, and in these uncertain times as we sort out the “new normal,” resilience is the key to success.

So, enjoy the time off from work, spend time doing the things you love, and we’ll see you in the new year with a new evolution of the PartnerLinQ solution that will keep you singing “Happy Holidays” well into the new year. Talk with our experts to learn more.

By Thomas A Smith Senior EDI Implementation Strategy Consultant  

On a warm morning in Jackson Hole, Wyoming, at a symposium in 2005 the Chief Economist and Director of Research at the International Monetary Fund (IMF) made the following statement…

“While the techniques and instruments to absorb fluctuations have improved, there is uncertainty about how they will perform in a serious downturn.”

The speaker was Ragham Rajan and while he was widely ridiculed at the time, his speech would prove to be prophetic. The 2007-08 financial crisis to follow occurred because market changes and advancements were concentrating risk despite appearing to diversify risk.

The Great Disruption

The world is witnessing an unprecedented level of disruption beginning with COVID-19, followed by supply chain issues, and a growing disruption within the labor market. The Bureau of Labor Statistics reported the flight of workers from the hospitality industry in September, with a reported 863,000 leaving their positions, fully 6.6% of the hospitality workforce. Across the world we see acute shortages for commodities, including computer chips, furniture, and mobile devices among them. Fortunately, there are no nationwide shortages of food. Although in some cases we might have certain foods with low inventory, food production and manufacturing are widely dispersed in North America. Global Industrialization is suffering, and many manufacturers in the US are reporting a wait of more than 90 days to procure materials and assemble parts to make their products.

The Disruption Today

Beyond the supply chain shortages and bottlenecks there are multiple causes for disruption. The emerging cause can be attributed to a shortage of labor, especially truck drivers, which has stalled production operations across plants, distribution points, and delivery centers. Despite rising unemployment, the gap between labor and unfilled positions is increasing.

With global production chains divided into specialized links over many decades, different industries have become inextricably connected over a period of time. Supply shocks have spread across unlikely industries, such as automobiles and semiconductors, or food and fertilizer.

Perhaps an even more visible cause for disruption lies in oversea shipping. The port crisis in the US has received global attention over the last year due to the immense buildup of ships and the never-ending influx of cargo. What supply chain professionals initially viewed as temporary is now threatening to change global shipping infrastructures from the size of ships to business practices, which relied on speed rather than on efficiency, availability, or visibility. Container ships are now circling ports and remaining at sea for longer periods increasing costs. Sea containers cost more to ship, resulting in exorbitant prices, and the accumulation of goods at shipyards, rail yards and warehouses, a direct result of the aforementioned labor shortage, dominated by a shortage of truck drivers.

Supply Chain News

Attending a supply chain conference last week for the first time in more than 18 months, I had an opportunity to listen to several speakers. One by one each delivered his or her view of what happens next, after the great disruption.

One speaker stated simply, “Supply chain is sexy again” and that caught my attention, for starters, I would agree. Having been largely automated and then ignored, the supply chain is again making news and having work in the supply chain for many years, there is more than a passing interest from John Q. Public on Supply chain matters. The speaker went on to talk about a financial newspaper with wide distribution. The paper, the speaker continued, published a mere handful of supply chain articles each month while in recent months, that handful had exploded to several articles every day. The articles, looking more critically now, are well beyond a single new outlet and appear to have a wide array of supply chain perspectives. Reflections of the articles range in impact from the DOW to the NASDAQ and from Retail to CPG and from staples to emerging technologies and in the virtual world these articles are boundless, including this one, which brings us to the following observation.

Stress Testing the Supply Chain

The string of supply chain disruption following the pandemic has resulted in the biggest stress test for supply chain leaders the world over, retail executives in North America anticipate issues to last beyond 2022. What appeared at first to be temporary has now turned into a series of long-lasting setbacks, some perhaps resulting in a permanent state of disruption in some industries. Considering the nearly two years since the onset, when and how these disruptions will end remain a matter of conjecture. The answers are not to be found, not in anyone’s tea leaves, not yet.

The Future of Supply Chain

In order to future-proof, supply chain leaders are facing factors of change that have not been previously considered or discussed, solutions from worker migration to flexible labor practices and the movement of sourcing to new sourcing centers in emerging markets or those which can be more closely controlled or deliver an environmentally neutral position. The solution is in resolving multiple issues in the supply chain as it did way back when plastic hangers seemingly changed to black overnight.

The Solution Approach

Renewing the approach to transparency and visibility across the supply chain is critical in light of the uncertain future in this period of the Great Disruption, now clearly extended, with no end in sight. Increased transparency can better prepare stakeholders to deal with changing regulatory, environmental or compliance requirements while solving supply chain dilemmas. Visibility, through better partner communication, is becoming increasingly important to supply chain leaders that I spoke with at the conference. The importance of end-to-end communication with suppliers and partners across the trading network from their perspective cannot be overstated. Through the right technology, organizations can ensure that the appropriate information is collected, stored, and disseminated, and when partners are onboarded quickly to meet these unexpected scenarios, the results are a positive impact on business and on other concerns.

Supply Chain Advantage

The PartnerLinQ advantage is its hybrid cloud architecture and easy partner onboarding, PartnerLinQ delivers a smarter B2B/B2C Integration platform with automated End-to-End Workflows and includes business rules for omnichannel integration.

PartnerLinQ’s unique approach to supply chain can help your organization communicate with your partners rapidly, ensuring end-to-end digital connectivity across all functional areas and through a centralized visibility platform.

PartnerLinQ zeroes in on issues, tracks them, and provides detailed analysis of all of your partners, including all of their inbound and outbound transactions and can generate alerts for specific partner events, delivering the insight your users need to address supply chain issues immediately.

Scan2EDI converts your manual process into electronic transactions using robotic process automation, optical character recognition, document management software, business process outsourcing, and artificial intelligence. Scan2EDI offers application integration advantages including PartnerLinQ’s ERP Integration Framework.

Instant Ocean Visibility provides container status at your fingertips. Integrated, automated, and reliable, your port – your container, Instant Ocean Visibility removes human intervention from container tracking, eliminates endless web searches, eliminates phone calls & email and eliminates voice messages and call backs.

Take control of your supply chain in the present and forge a new one for the future with PartnerLinQ. Talk with our experts to learn more.

By Kevin Balentine, PartnerLinQ

Building a New Resilient Supply Chain

The global marketplace today can perhaps be described as volatile. Prices are on the rise, shortages are popping up unexpectedly and in unexpected places.  Many major retail grocers are expecting center store sales to increases, an indication of things to come.

While supply chains have become more extensive and interconnected, they have also shown unprecedented instability in the face of disruption. In the wake of COVID-19, the fragile stability of lean supply chains found difficulty in recovering quickly in the face of disruption.  What has emerged is a succession of supply side ripples across multiple industries. The ripples collide until at last they reach the end of the line and, similar to the domino effect, as one chain ends another begins in sequence.  Many of the assumptions upon which the lean manufacturing model was created, were undone by market and environment variables that emerged during the onset of the COVID disruption.

Organizations are beginning to accept a pretense of recovery amid a truly formidable challenge of accelerated customer demand and labor shortages, and while research indicates that retail sales can grow by as much as 10.5% to 13.5% to generate more than USD 4.4 trillion in this year, there are concerns. Having undergone unprecedented and unwelcome change throughout the past year, suppliers require stability and flexibility to tackle the surging demand. Resisting instability forms the key priority for retail suppliers, which brings focus to resilience.

21% That’s the number of respondents in a recent Gartner survey who affirmed that they have a resilient network at present. Giving context to the figure, resilience implies elevated visibility, persistent velocity in moving product from source to destination while avoiding supply chain constraints. In this current moment of volatility in the market, it is imperative for retail suppliers and retail enterprises to increase their supply chain resilience.

Becoming more resilient is no longer a luxury for supply chain leaders. The long-standing tradition of lean manufacturing and its entrenched philosophy will be the challenge to overcome. Supply chains need to be efficient as well as resilient, and practices such as redundant supply chain operations, alternative factories, and ample safety stock need to be developed in parallel with productivity and performance improvements.  Supply chains also need to maintain compliance substituting lesser performing partners for those more suited following the COVID disruption. The widespread disruptions affected supply chain monitoring and audit and while enforcement may have been relaxed, performance improvements can only be brought about by effective monitoring and accounting. In order to holistically build a resilient supply chain network, retail suppliers need specific data elements to be incorporated into their supply chain and a robust solution methodology which combines five important elements is key.

Connectivity

A surefire approach to building supply chain resilience in retail is ensuring anytime, anyone, anywhere communication, systems need to be ‘access anywhere’ supportive of SSO (Single Sign on) and active directory. Manual partner-to-partner communication requires a lot of paperwork and must be reduced in light of staffing shortages.  Manual communication methodologies lead to errors and errors mean more human intervention. Automatic and secure document flows compatible with multiple enterprise level system and capable of a variety of data interchange formats and in real time delivers resilience.

Flexibility

A significant aspect of resilience is ironing out friction within the network. A resilient supply chain must be flexible and able to fix critical issues with the least amount of effort.  ‘Fix-on-the-fly’ functionality reducing human interaction increases flexibility. An efficient business rule manager is key to incorporate such flexibility. Reusable business rules ensure seamless partner onboarding and transaction integration.  Reusable sets of business rules allow for the conservation of scarce technical resources and ease of use.  The addition of reusable rules to rule sets to overcome existing issues, and proactive alerting based on business rules means time to make a correction where and when necessary. Change, through a business rules engine can be automated and in real time. Audit functions mean changes can be rolled out, and rolled back if that become necessary.

Adaptability

Perhaps the greatest lesson that the past year has taught suppliers in retail has been the importance of adaptation. The transition to digital and the prominence of ecommerce platforms has been well documented in the retail industry. An omnichannel strategy covers all potential channels for distribution and sales. An omnichannel strategy makes sense amid market disruptions such as we’ve seen this past year and a half.  An omnichannel strategy means demand can be met with convenience and speed. While a stand-alone omnichannel strategy as a solution is one way to meet demand, leveraging a common process workflow to bring transactions in or out of the enterprise the same way every time means an increased ability to create multiple trading relationships and do so quickly. By eliminating the need for additional support or maintenance, a common process workflow takes partner on boarding to a new level while increasing the utility of business rules reduces the dependencies on map and mapping activities. Combining centralized B2B communication with such a workflow results in a highly independent system in which transactions and business processes are handled automatically, accounting for connection changes, partner onboarding, acquisitions, mergers and complete enterprise migration without adding disruption.

Accountability

With much of the COVID disruption behind, and planning and change ahead, compliance has never been more important for retail suppliers.  A flexible and effective event notification processor to stay on top of supply chain events and issues in real time becomes a valuable tool. Such rules-based processing must be backed by comprehensive audits, reports, and analytics.  Such tools must be visible across the internal supply chain operation. Transaction transportation, transformation and integration tools must include analytics to ensure consistent business operations, keeping disparate teams in touch with the latest goings-on in the supply chain domain.

The Way Forward

Accepting resilience is just the first step. The path includes overcoming challenges like supply chain and labor shortages and success in resilience is achieved by combining five key elements:

• Centralized communication across multiple methods, formats, and platforms
• Flexible business rules, business rules management, and alerting.
• An adaptive common processing workflow that simplifies onboarding and processing
• Visibility, accountability, and adaptability
• Easy access to these key elements and in one place.

A resilient path will quickly deliver an elevated level of performance, particularly important as the retail industry begins to leave the COVID disruption behind and starts to engage with the new normal.