Identifying and Mitigating Supply Chain Pain Points

Supply chain disruptions are inevitable. Eventually, a problem will arise that threatens to create costly delays and unhappy customers. Fortunately, it is possible to take steps to ensure goods move along even the most complex global supply chains without interruption. Gaining this ability to pre-mitigate issues before they arise requires identifying and constantly monitoring common supply chain pain points for any red flags.

Perfect order rate, a measurement of a company’s ability to fulfill orders on time and free of errors, is one important KPI to consider when measuring the viability of supply chain management. It accounts for variables such as when an order leaves the warehouse, whether it contains the correct quantity and quality of items, whether the customer receives it on time, and if there are any issues involving returns or payment. Although it’s simple math: subtract the failed orders from the perfect orders, but in reality, several factors can make measurement difficult. The customer may not provide feedback, so the company doesn’t learn about a failed order until after the customer files an official complaint or makes a return. Another common challenge is a lack of data sharing among supply chain partners, which hinders supply chain visibility.

Other KPIs to monitor include:

Cash-to-cash time cycle measures the time between when the company pays its suppliers and when it receives money from its customers. It examines three key factors: days of inventory (DOI), days of payables (DOP), and days of receivables (DOR) to determine the amount of cash the company requires to fund its day-to-day business operations.
Supply chain cycle time determines how long it will take for a supply chain to fulfill an order if it runs out of stock by measuring the total time to produce, package, and deliver the product. The shorter the time, the more agile, flexible, and resilient the supply chain becomes.
Inventory turnover is based onhow many times the company sells its entire inventory within a specific period (e.g., per month, quarter, or year). The lower the number, the weaker the sales and revenue generation.

One of the most common factors that negatively affect these and other supply chain health KPIs is a lack of data that companies need to achieve complete real-time visibility over their entire supply chain. Consider the hypothetical example of a single shipment that must pass through more than 2000 interactions with suppliers and partners as it moves from source to final destination because a single blind spot can inevitably lead to unexpected disruptions. These can range from a supplier filing for bankruptcy or a dockworker strike to natural occurrences like weather-related events or, as the world learned the hard way, a global pandemic to geopolitical events.

Data empowers supply chain visibility. Without it, an organization cannot gather accurate insights into its global operations and be proactive in identifying and addressing problems before they turn into severe disruptions. That’s why ARC Advisory Group predicts rising demand for technologies that enable companies to identify and respond quickly to supply chain issues and foster tighter collaboration with supply chain partners.

Businesses can utilize digital supply chain connectivity with solutions like PartnerLinQ by Visionet to gain full supply chain visibility. PartnerLinQ’s innovative capabilities, including intelligent automation, multi-channel integration, and real-time analytics seamlessly connect multi-tier supply chain networks and channels, marketplaces, and core systems worldwide to deliver unified connectivity. To learn more about how PartnerLinQ can help your organization achieve complete supply chain visibility, please visit our website.